General Question

We offer a wide variety of jewellery, including Terracotta Jewellery, Silver Jewellery, and Gold Jewellery. Each category features unique designs and high-quality craftsmanship.

To place an order, browse our collection, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details.

Yes, we offer international shipping. Please note that shipping fees and delivery times may vary depending on the destination country.

We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are secure and encrypted.

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number on our website or the courier’s website to track your order.

Yes, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 14 days of delivery, provided the jewellery is in its original condition. Please refer to our Return & Exchange Policy for more details.

Terracotta jewellery is delicate and should be handled with care. Avoid exposing it to water or harsh chemicals. Store it in a dry place, preferably in a soft cloth or pouch.

Yes, all our gold jewellery is hallmarked to ensure the authenticity and purity of the gold. We adhere to the highest standards of quality and transparency.

Yes, we do offer custom jewellery designs. If you have a specific design in mind, please contact our customer service team, and we will work with you to create your dream piece.

You can reach our customer support team via email at support@purejenta.com or call us at 044 24742152. Our team is available from [Your Working Hours] to assist you with any inquiries.

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