At PureJenta Jewellery, we strive to provide you with the best possible shopping experience. We understand that circumstances may change, and you may need to cancel your order. Please review our cancellation policy below:

1. Order Cancellations

• Cancellations Before Shipment: You may cancel your order within 24 hours of placing it for a full refund. If you need to cancel your order, please contact our customer support team as soon as possible at support@purejenta.com.

• Cancellations After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the item after receiving it, following our Return & Exchange Policy.

2. Custom/Personalized Orders

• Orders for custom or personalized jewellery items cannot be canceled once production has started. These pieces are made specifically for you, so please ensure that all details are correct when placing your order.

3. Refund Process

• If your cancellation request is approved, we will process your refund to the original payment method within 5-7 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

4. How to Request a Cancellation

To cancel your order, please contact us with your order number and reason for cancellation:

• Email: support@purejenta.com
• Phone:  +91-9361625508

5. Non-Cancellable Items

Certain items are non-cancellable, including:

• Personalized or custom-made jewellery.
• Gift cards